Refund Policy

At D&G, we are committed to delivering high-quality design services and products to our valued clients. We take pride in our work and strive to ensure that every project meets or exceeds your expectations. To maintain the quality and integrity of our services, we do not accept returns or provide refunds for our design work.

No Returns Policy

Due to the nature of our services and the digital and creative work involved, we regret to inform you that we do not accept returns for any design services or products. This policy extends to, but is not limited to, the following:

Custom Design Projects: Any design work created specifically for your project, including logos, branding materials, graphics, websites, and other customized design assets.

Digital Products: Any digital products, templates, or design files purchased from us are non-refundable.

Consultation and Creative Services: Any fees associated with consultation or creative services rendered by our team are non-refundable.

Client Satisfaction Guarantee

While we do not offer returns, we are committed to ensuring your satisfaction with our services. If you are not completely satisfied with our work, please contact us within 30 days of project completion. We will be happy to discuss any concerns and explore potential adjustments or revisions to address your specific needs.

Exchanges

In the rare event that there are issues with the deliverables that are not in compliance with the agreed-upon scope or quality, we will work closely with you to make necessary revisions to rectify the situation. We believe in open and transparent communication and will do our best to ensure you are satisfied with the final outcome.

Contact Us

If you have any questions or concerns about our no returns policy or need assistance with any aspect of your project, please feel free to contact our customer support team at [email protected]

D&G values your business and appreciates the opportunity to serve you. We are committed to delivering creative solutions that meet your design needs effectively and efficiently. Thank you for choosing us as your design partner.

Shipping policy

Due to the virtual nature of these products, our shipping policy does not apply.

Cancellation Policy

We strive to ensure complete satisfaction with our digital products. If, for any reason, you wish to cancel your purchase, please review the following cancellation policy:

  1. Refund Eligibility:
    • Our digital products are eligible for cancellation and a refund within 5 working days from the date of purchase, provided that the product has not been substantially accessed, downloaded, or used.
    • To qualify for a refund, customers must provide proof of purchase.
  2. Requesting a Cancellation:
    • To request a cancellation and refund, please contact our customer support team via [email protected] with your order details and the reason for cancellation.
    • We’ll review your request within 5 working days and respond accordingly.
  3. Refund Process:
    • If the request meets our cancellation criteria, we’ll process the refund to the original payment method used during the purchase.
    • Refunds may take 5 working days to reflect in your account, depending on your financial institution.
  4. Exceptions to Refund:
    • No refunds will be issued for digital products that have been substantially accessed, downloaded, or used, as these are considered fully delivered.
  5. Changes or Modifications:
    • We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
  6. Contact Information:
    • For any further queries or assistance regarding cancellations, please contact our customer support team at [email protected]

Please note that this cancellation policy applies solely to digital products purchased directly from our platform. Third-party purchases or products obtained from other sources are subject to their respective cancellation policies.

By making a purchase of our digital products, you acknowledge and agree to adhere to the terms and conditions outlined in this cancellation policy.