By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
No Returns Policy
Due to the nature of our services and the digital and creative work involved, we regret to inform you that we do not accept returns for any design services or products. This policy extends to, but is not limited to, the following:
Custom Design Projects: Any design work created specifically for your project, including logos, branding materials, graphics, websites, and other customized design assets.
Digital Products: Any digital products, templates, or design files purchased from us are non-refundable.
Consultation and Creative Services: Any fees associated with consultation or creative services rendered by our team are non-refundable.
Client Satisfaction Guarantee
While we do not offer returns, we are committed to ensuring your satisfaction with our services. If you are not completely satisfied with our work, please contact us within 30 days of project completion. We will be happy to discuss any concerns and explore potential adjustments or revisions to address your specific needs.
Exchanges
In the rare event that there are issues with the deliverables that are not in compliance with the agreed-upon scope or quality, we will work closely with you to make necessary revisions to rectify the situation. We believe in open and transparent communication and will do our best to ensure you are satisfied with the final outcome.
Contact Us
If you have any questions or concerns about our no returns policy or need assistance with any aspect of your project, please feel free to contact our customer support team at hello@digitiseandgrow.com
D&G values your business and appreciates the opportunity to serve you. We are committed to delivering creative solutions that meet your design needs effectively and efficiently. Thank you for choosing us as your design partner.
Shipping policy
Due to the virtual nature of these products, our shipping policy does not apply.
Cancellation Policy
We strive to ensure complete satisfaction with our digital products. If, for any reason, you wish to cancel your purchase, please review the following cancellation policy:
Refund Eligibility:
Our digital products are eligible for cancellation and a refund within 5 working days from the date of purchase, provided that the product has not been substantially accessed, downloaded, or used.
To qualify for a refund, customers must provide proof of purchase.
Requesting a Cancellation:
To request a cancellation and refund, please contact our customer support team via hello@digitiseandgrow.com with your order details and the reason for cancellation.
We’ll review your request within 5 working days and respond accordingly.
Refund Process:
If the request meets our cancellation criteria, we’ll process the refund to the original payment method used during the purchase.
Refunds may take 5 working days to reflect in your account, depending on your financial institution.
Exceptions to Refund:
No refunds will be issued for digital products that have been substantially accessed, downloaded, or used, as these are considered fully delivered.
Changes or Modifications:
We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
Contact Information:
For any further queries or assistance regarding cancellations, please contact our customer support team at hello@digitiseandgrow.com
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further
agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Digitise and Grow Inc., our partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Digitise and Grow Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@digitiseandgrow.com.
Shipping policy
Due to the virtual nature of these products, our shipping policy does not apply.
Cancellation Policy
We strive to ensure complete satisfaction with our digital products. If, for any reason, you wish to cancel your purchase, please review the following cancellation policy:
Refund Eligibility:
Our digital products are eligible for cancellation and a refund within 5 working days from the date of purchase, provided that the product has not been substantially accessed, downloaded, or used.
To qualify for a refund, customers must provide proof of purchase.
Requesting a Cancellation:
To request a cancellation and refund, please contact our customer support team via hello@digitiseandgrow.com with your order details and the reason for cancellation.
We’ll review your request within 5 working days and respond accordingly.
Refund Process:
If the request meets our cancellation criteria, we’ll process the refund to the original payment method used during the purchase.
Refunds may take 5 working days to reflect in your account, depending on your financial institution.
Exceptions to Refund:
No refunds will be issued for digital products that have been substantially accessed, downloaded, or used, as these are considered fully delivered.
Changes or Modifications:
We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
Contact Information:
For any further queries or assistance regarding cancellations, please contact our customer support team at hello@digitiseandgrow.com
Please note that this cancellation policy applies solely to digital products purchased directly from our platform. Third-party purchases or products obtained from other sources are subject to their respective cancellation policies.
By making a purchase of our digital products, you acknowledge and agree to adhere to the terms and conditions outlined in this cancellation policy.
